Shipping policy

Shipping Policy

Last updated: October 7, 2026

This Shipping Policy applies to purchases made through https://nookelia.com.

1. Shipping Destinations

nookelia ships to countries and regions made available through our checkout.

Please enter your complete delivery address during checkout to confirm whether shipping is available to your destination.

We do not accept orders to destinations that our checkout identifies as unavailable.

2. Shipping Cost

nookelia provides free standard shipping on all orders, with no minimum purchase requirement.

Standard Shipping: Free

The standard shipping charge is zero in the currency displayed at checkout.

International orders may be subject to customs duties, import taxes, brokerage charges, or other destination-specific fees.

Where such charges are not included at checkout and applicable law permits them to be charged separately, they may be payable by the recipient.

Any mandatory charges that must legally be included in the advertised or checkout price will be handled in accordance with applicable law.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time refers to the period required to verify, prepare, and package an order before it is transferred to the shipping carrier.

Processing time is separate from shipping transit time.

If an item becomes unavailable or additional order verification is required, we will contact the customer using the information supplied during checkout.

4. Estimated Transit and Total Delivery Time

After dispatch, standard shipping normally takes approximately 7–15 business days.

Our estimated shipping timeline is:

Processing time: 1–3 business days

Transit time after dispatch: 7–15 business days

Estimated total time from confirmed order to delivery: 8–18 business days

These estimates are provided in good faith based on normal shipping operations and are not guaranteed arrival dates.

Delivery may take longer because of:

  • Customs inspections;

  • Severe weather;

  • Carrier disruptions;

  • Remote delivery locations;

  • Public holidays;

  • Peak shopping periods;

  • Incorrect or incomplete addresses;

  • Transportation delays; or

  • Other circumstances outside our reasonable control.

Where applicable consumer law establishes mandatory delivery deadlines or remedies, those legal requirements take precedence.

5. Order Confirmation and Tracking

After an order is placed, an order confirmation will be sent to the email address provided during checkout.

Once an order has been dispatched, we will send available tracking information.

Tracking information is supplied by the carrier and may take time to appear after dispatch.

Orders containing multiple products may occasionally be shipped separately.

Where an order is divided into multiple parcels, the customer may receive more than one tracking number.

There is no additional standard shipping charge merely because an order is divided into multiple shipments.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient's full name;

  • Street address;

  • Apartment, flat, suite, or unit number where applicable;

  • City or town;

  • State, county, province, or region where applicable;

  • Postal or ZIP code;

  • Telephone number; and

  • Email address.

Contact us immediately if you notice an error.

We will make reasonable efforts to update delivery information before fulfillment, but changes cannot be guaranteed once processing or dispatch has begun.

Additional costs resulting from incorrect, incomplete, or undeliverable address information may be the customer's responsibility where permitted by applicable law.

7. Customs and Import Charges

International shipments may be subject to customs procedures, duties, import taxes, brokerage charges, or other fees imposed by the destination jurisdiction.

Unless checkout expressly states that applicable duties and import charges are included, the recipient may be responsible for those amounts where permitted by law and appropriately disclosed.

Customs assessments and processing are controlled by destination authorities and are outside nookelia's direct control.

Customers ordering internationally should review relevant import requirements before purchasing.

Nothing in this section permits us to transfer mandatory seller liabilities or undisclosed compulsory charges to a consumer where doing so would be unlawful.

8. Delayed, Lost, or Delivered-but-Missing Packages

If tracking has not updated for an unusual period or your shipment exceeds the estimated delivery range, please contact us with your order number.

We will review available tracking information and, where appropriate, submit an inquiry to the carrier.

If tracking shows that a parcel has been delivered but you cannot locate it, please first check:

  • Around the delivery location;

  • With household members;

  • With neighbours;

  • With reception or building management where applicable;

  • Any delivery notices; and

  • With the shipping carrier.

Then contact nookelia promptly.

We will review the available delivery evidence and provide reasonable assistance in accordance with applicable law and carrier procedures.

Risk in the goods will not transfer to the customer earlier than permitted by applicable consumer law.

9. Damaged Parcels or Incorrect Items

Please inspect your order promptly after delivery.

If a parcel or product arrives damaged, defective, incomplete, incorrect, or materially different from its description, preserve the packaging and contact us as soon as reasonably possible.

Where available, please provide:

  • Your order number;

  • Photographs or video of the product;

  • Photographs of the packaging;

  • A photograph of the shipping label; and

  • A description of the issue.

Verified claims will be handled under our Return and Refund Policy and applicable statutory consumer rights.

nookelia will cover approved return shipping costs where a return is required because of our error or a verified product defect.

10. Returned or Refused Parcels

Packages may be returned because of:

  • Incorrect or incomplete addresses;

  • Unsuccessful delivery attempts;

  • Customer refusal;

  • Failure to collect a parcel;

  • Unpaid lawful destination charges; or

  • Other delivery-related issues.

Returned parcels will be reviewed after they are received by the appropriate facility.

Any refund, reshipment, or customer-paid cost will be determined according to our Return and Refund Policy and applicable law.

Mandatory statutory cancellation, delivery, refund, and product-conformity rights remain unaffected.

11. Contact Us

For shipping, tracking, delay, or delivery questions, contact:

Business Name: nookelia

Website: https://nookelia.com

Email: gelerterkeyes122@hotmail.com

Phone: +44 7485 152459

Business Address:

93 Foresterhill
Burnside Gardens

Please include your order number when contacting us about a shipment.