Contact Information

Last updated: October 7, 2026

nookelia is the seller responsible for orders placed through https://nookelia.com.

Customers may contact us for assistance with products, orders, shipping, returns, refunds, payments, privacy requests, or other store-related questions.

1. Customer Support Contact Details

Business Name: nookelia

Email: gelerterkeyes122@hotmail.com

Phone: +44 7485 152459

Business Address:

93 Foresterhill
Burnside Gardens

Website: https://nookelia.com

Customer enquiries are monitored on business days, excluding applicable public holidays.

Response times may be longer during holidays, promotional periods, or periods of unusually high demand.

2. Information to Include

To help us respond efficiently, please include:

• Your full name;

• Your order number, where applicable;

• The email address used to place the order;

• A clear description of your question or concern; and

• Relevant photographs where a product arrived damaged, defective, incorrect, or materially different from its description.

Please do not send:

• Complete payment-card numbers;

• Card security codes;

• Account passwords; or

• Other unnecessary sensitive credentials.

3. Order and Shipping Inquiries

For questions about an order or delivery, please include your order number and the email address used during checkout.

Our standard estimated timeline is:

Processing time: 1–3 business days

Shipping transit time: 7–15 business days

Estimated total delivery time: 8–18 business days

Tracking information will be provided by email when available.

For additional information, please review our Shipping Policy:

https://nookelia.com/pages/shipping-policy

4. Returns and Refunds

Eligible return requests under our voluntary return policy must be submitted within 30 calendar days after delivery.

Customers must contact nookelia before sending a product back.

We will provide the appropriate return instructions and return address after reviewing the request.

Our published business address should not automatically be used as a return address unless nookelia specifically authorizes it in writing.

Returns Due to Our Error

nookelia covers approved return shipping costs for verified damaged, defective, materially misdescribed, or incorrect products.

Preference-Based Returns

Customers generally pay return shipping costs for voluntary preference-based returns, including:

• Change of mind;

• Fit concerns;

• Incorrect size selection;

• Incorrect colour selection; or

• No longer wanting the product.

Mandatory statutory cancellation, withdrawal, refund, and product-conformity rights remain unaffected.

For complete information, review our Return and Refund Policy:

https://nookelia.com/pages/return-and-refund-policy

5. Privacy Requests

For questions concerning personal information, access requests, correction requests, deletion requests, or other privacy matters, contact:

Email: gelerterkeyes122@hotmail.com

Suggested Email Subject: Privacy Request

Please provide enough information for us to identify and respond to your request.

Do not include payment-card details, passwords, or other unnecessary sensitive credentials.

For additional information, review our Privacy Policy:

https://nookelia.com/pages/privacy-policy

6. Platform Information

nookelia operates its online store using Shopify.

Shopify provides ecommerce and checkout infrastructure, but nookelia remains the seller responsible for products, order fulfillment, customer service, returns, and refunds relating to purchases made through our store.

Questions concerning a nookelia purchase should be directed to nookelia using the contact information provided above.

7. Updates to Contact Information

nookelia may update its contact information where necessary.

The current contact information will be published on this page and elsewhere on our website where appropriate.

Customers should use the most recently published contact information when requesting assistance.

Thank you for choosing nookelia.