Privacy policy

Privacy Policy

Last updated: October 7, 2026

nookelia (“nookelia,” “we,” “us,” or “our”) operates https://nookelia.com and the related online store, content, features, products, and services (collectively, the “Services”).

Our store is hosted by Shopify, which provides the ecommerce platform used to make the Services available.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the Services, place an order, create an account, subscribe to communications, contact us, or otherwise interact with nookelia.

1. Personal Information We Collect

Depending on how you use the Services, we may collect:

Contact Information

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address; and

  • Shipping address.

Order and Transaction Information

  • Products viewed or purchased;

  • Shopping-cart activity;

  • Order history;

  • Shipping and delivery information;

  • Returns and refunds; and

  • Communications concerning an order.

Payment Information

Payments are processed by Shopify and authorized payment providers.

nookelia does not ordinarily receive or store complete payment-card numbers.

Account Information

Where account functionality is available, we may process:

  • Login information;

  • Saved preferences;

  • Saved addresses; and

  • Account activity.

Device and Usage Information

We may collect:

  • IP address;

  • Browser type;

  • Device information;

  • Device identifiers;

  • Network information;

  • Pages viewed;

  • Referring websites;

  • Website interactions; and

  • Cookie and similar technology information.

Marketing and Customer-Service Information

This may include:

  • Newsletter subscriptions;

  • Communication preferences;

  • Advertising preferences;

  • Customer-service messages;

  • Reviews;

  • Survey responses; and

  • Photographs, videos, or other information voluntarily provided.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, complete a form, subscribe, or contact us;

  • Automatically through cookies, pixels, logs, and similar technologies when you use the Services; and

  • From service providers and partners, including Shopify, payment processors, analytics providers, advertising partners, fraud-prevention providers, fulfillment providers, and delivery carriers.

3. How We Use Personal Information

We may use personal information to:

  • Provide and operate the Services;

  • Process and confirm orders;

  • Process payments;

  • Fulfill purchases and arrange delivery;

  • Handle returns, replacements, refunds, and customer-support requests;

  • Maintain customer accounts and preferences;

  • Send order, delivery, security, and policy communications;

  • Detect, investigate, and prevent fraud, abuse, and security incidents;

  • Analyze and improve our website, products, advertising, and customer experience;

  • Send promotional communications where permitted by applicable law;

  • Comply with legal, tax, accounting, regulatory, and contractual obligations; and

  • Establish, exercise, or defend legal claims.

Where applicable data-protection law requires a lawful basis, our legal bases may include:

  • Performance of a contract;

  • Steps taken at your request before entering into a contract;

  • Compliance with legal obligations;

  • Legitimate interests where those interests are not overridden by your rights; and

  • Consent where consent is required.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • Operate essential website functions;

  • Maintain shopping-cart and checkout functionality;

  • Remember preferences;

  • Prevent fraud;

  • Understand website usage;

  • Analyze performance;

  • Measure advertising; and

  • Provide or personalize advertising where permitted.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek appropriate consent.

You may manage available cookie choices through website privacy controls and browser settings.

Blocking certain cookies may affect website functionality.

Where applicable law requires recognition of a valid privacy preference signal or similar mechanism, we will handle it in accordance with applicable requirements.

5. Marketing Communications

Where permitted by applicable law, we may send promotional communications to customers and subscribers.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication.

Opting out of marketing does not prevent us from sending necessary transactional communications concerning:

  • Orders;

  • Payments;

  • Shipping;

  • Returns;

  • Refunds;

  • Account security; or

  • Customer-service matters.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

  • Shopify;

  • Payment processors and financial-service providers;

  • Fulfillment providers and warehouses;

  • Shipping carriers;

  • Returns providers;

  • Information-technology and cloud providers;

  • Customer-support providers;

  • Analytics providers;

  • Security and fraud-prevention providers;

  • Advertising and marketing providers where permitted;

  • Professional advisers, insurers, accountants, auditors, and legal advisers; and

  • Government authorities, regulators, or law-enforcement bodies where required by applicable law.

We may also disclose information in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business, subject to appropriate safeguards.

We do not exchange personal information for money.

Certain advertising or data-sharing activities may nevertheless be subject to special legal definitions, consent requirements, or opt-out rights depending on the customer's jurisdiction.

7. Shopify

Shopify provides the ecommerce infrastructure used by our online store.

Shopify may process personal information in connection with hosting, checkout, payments, security, analytics, and related ecommerce functionality.

Shopify's processing is also subject to its applicable privacy documentation.

8. International Processing

nookelia and its service providers may process or store personal information outside the customer's country or region.

Where applicable data-protection law requires safeguards for international transfers, appropriate legal transfer mechanisms will be used.

These may include applicable adequacy decisions, contractual safeguards, or